Shipping policy

Standard Shipping Policy

Shipping Rates

Shipping rates are calculated at checkout based on destination and weight.

Domestic Shipping

• West Malaysia: Estimated delivery time: 3-5 business days.
• East Malaysia: Estimated delivery time: 4-5 business days.
  

International Shipping

• Singapore: Estimated delivery time: 4-5 business days (Ninjavan International Shipping)
• Others: Estimated delivery: 7-12 business days.

Additional Information

• Delays may occur due to unforeseen circumstances or customs checks.
• For any issues, email us at support@kaengofficial.com.

Order Processing

All orders are processed within 1-3 business days (pre-orders may have different timelines). Orders are not shipped or delivered on weekends or holidays.

Tracking Your Order

Once your order is shipped, you’ll receive a tracking number via email given during the checkout process. 

• If you have any further issues, please contact us directly at support@kaengofficial.com or WhatsApp us at https://www.wasap.my/+601156563490.