Welcome to kaenG! By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully.
1. General
1.1. These terms and conditions govern your use of our website and your purchase of products from our online store.
1.2. By accessing or using our website, you agree to these terms and conditions in full.
2. Orders and Payments
2.1. All orders placed through our website are subject to acceptance and availability.
2.2. We accept various payment methods, including credit/debit cards, FPX, and other secure payment options available during checkout.
2.3. Prices for our products are subject to change without notice.
3. Shipping/ Shipping Discounts
3.1. We offer shipping to various locations. Shipping fees and delivery times vary based on the destination.
3.2. Free shipping is ONLY available for orders of RM100 and above for West Malaysia shipping.
3.3. For East Malaysia, free shipping is available for orders of RM150 and above.
3.4. Overseas shipping is not applicable for the free shipping promotion.
4. Returns and Refunds
4.1. We accept returns of unworn, unused, unwashed, and undamaged products that are still in their original packaging within five days of receipt.
4.2. Full refunds or exchanges are provided for missing, faulty, wrong items, cancelled orders with valid reasons, or out-of-stock items.
4.3. Refunds will be processed based on the final value paid for the respective product (in the case of vouchers/redemption codes/campaigns/promotions). Shipping fees may or may not be refunded, depending on the case.
4.4. We reserve the right to approve or reject any refund requests. The refund or exchange of a product will depend on our evaluation of the returned items.
5. Return Process
5.1. To initiate a return, email us at kaenghq@gmail.com with your Order ID, return reason, proof of defect (if applicable), and bank details.
5.2. We will process your request as soon as possible. Once approved, you may proceed with returning the item. Customers will bear the shipping cost for returned products.
6. Privacy
6.1. Your privacy is important to us. Please review our Privacy Policy to understand our practices regarding your personal information.
7. Intellectual Property
7.1. All content on our website, including text, graphics, logos, and images, is the property of kaenG and is protected by intellectual property laws.
7.2. You may not use any of our content without our express written permission.
8. Limitation of Liability
8.1. kaenG will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or products.
9. Changes to Terms and Conditions
9.1. We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of our website after any changes indicates your acceptance of the new terms.
10. Contact Information
10.1. If you have any questions or concerns about these terms and conditions, please contact us at kaenghq@gmail.com.