Ordering & Payment
Answer: Simply browse our collection on the website, select your desired items, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
Answer: We accept various payment methods including credit/debit cards, FPX, and manual bank transfer method.
Answer: Orders can be cancelled or modified only if they have not yet been processed for shipment. Please contact us immediately thru Whatsapp and provide your Order ID (proof of purchase) and requested changes.
Shipping & Delivery
Answer: Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number on our website’s tracking page to monitor your shipment’s progress.
If email is not received, you can contact us at kaenghq@gmail.com for help.
Answer: Yes, we offer international shipping. Shipping fees and delivery times vary based on the destination. Currently, only shipping to Singapore, Indonesia and Brunei is available.
Answer: If you receive a damaged item, please contact us immediately at kaenghq@gmail.com with your Order ID and photos of the damage. We will resolve the issue as quickly as possible.
Please read our Return & Refund policy to proceed.
Answer: Read our terms and conditions page for details.
Product & Sizing
Answer: kaenG offers a range of women’s modest innerwear including inner skirts, inner pants, camisoles, and accessories such as needles, brooches, and socks. All products are sewn by in-house tailors to ensure high quality.
Answer: No, all our products are meticulously sewn by skilled tailors, ensuring exceptional quality control and a personal touch in every stitch.
Answer: We provide a detailed size chart on each product page. Please refer to this chart and measure yourself to ensure the best fit. If you have any questions, feel free to contact us for assistance.
Answer: We strive to ensure the colors in our photos are as accurate as possible. However, due to different monitor settings and lighting conditions, the actual product colors may vary slightly.
Answer: Our products are made from high-quality materials, including satin silk and other comfortable fabrics. Each product page includes detailed information about the materials used.
Answer: Care instructions are provided on each product page. Generally, all of our inners are machine washable.
However, we do recommend gentle washing or hand washing to maintain the quality of the fabric.
Answer: Currently, custom orders or alterations is currently closed. However, we are always looking for an opportunity to open the requests.
Stay tuned to our official Instagram for updates.
Answer: Currently, we are an online-only store. However, we provide detailed product descriptions and size charts to help you make the best choice.
Returns & Refunds
Answer: We accept returns of unworn, unused, unwashed, and undamaged products in their original packaging within five days of receipt. Full refunds or exchanges are provided for missing, faulty, wrong items, cancelled orders with valid reasons, or out-of-stock items. For more details, please refer to our Return & Refund Policy page.
Answer: To initiate a return, email us at kaenghq@gmail.com with your Order ID, return reason, proof of defect (if applicable), and bank details. We will process your request and guide you through the return process.
Please read our Return & Refund policy BEFORE proceed.
Answer: If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days latest within seven (7) working days
Customer Support & Feedback
Answer: For any additional support or inquiries, you can go to our contact page for supports.
Answer: We value your feedback! You can:
– leave a review on our website
– contact us directly at kaenghq@gmail.com.
– tag us @kaengofficial in your social media post!
Your input helps us improve and serve you better.